Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can fix track misalignment within 1-2 hours of arrival. For emergency situations, we offer same-day service. Our technicians arrive fully equipped with the tools and parts needed to realign your garage door tracks on the spot. The exact time depends on the severity of the misalignment and whether any parts need replacement.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can be caused by several factors: impact from a vehicle or heavy object, worn or loose mounting brackets, natural settling of your home's foundation, lack of regular maintenance, or worn rollers that have caused uneven wear. Temperature fluctuations in the Pacific Northwest can also cause metal components to expand and contract, leading to misalignment over time.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes, we offer flexible financing options for new insulated garage door installations. We understand that a new garage door is a significant investment, so we've partnered with leading financing providers to offer competitive rates and payment plans. During your free estimate, our technician can discuss financing options that fit your budget. Many customers qualify for 0% interest for 12-18 months.

Question 4

What is included in your preventive maintenance service?

Accepted Answer

Our comprehensive maintenance service includes: visual inspection of all components, lubrication of moving parts, tightening of hardware, spring tension adjustment, safety sensor testing, weather seal inspection, track alignment check, opener programming verification, and a written report of findings. This annual service extends the life of your garage door and helps prevent costly emergency repairs.

Question 5

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours, depending on the complexity of the job. This includes removing the old door (if applicable), installing the new door, setting up the opener, programming remotes, and testing all safety features. We always clean up after ourselves and walk you through the operation of your new door before we leave.

Question 6

What warranty do you offer on your work?

Accepted Answer

We offer a 2-year warranty on all labor and workmanship. Additionally, the products we install come with their own manufacturer warranties, which typically range from 5-25 years depending on the product. We also offer our exclusive lifetime warranty on select premium installations. Your complete warranty details are provided in writing after every service.

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